Warranty & Returns
Warranty
At Element Holster Co., we stand behind the durability and craftsmanship of our products. Our holsters are backed by a lifetime warranty to ensure you have reliable gear for life. If your Element Holster Co. holster fails under normal use, we will repair or replace it at no cost to you.
Please note:
– This warranty does not cover damage from negligence, such as leaving the holster in excessive heat, purposeful damage, or unauthorized modifications.
– Warranty coverage applies regardless of original ownership; however, consumer modifications void this warranty.
Our commitment is to your safety and satisfaction, ensuring your Element Holster Co. gear remains dependable for a lifetime.
Return Policy
We want you to be fully satisfied with your purchase from Element Holster Co. Returns are accepted within 30 days for items in original condition and packaging. Please avoid any modifications or usage outside of product instructions during this period, as these will void eligibility for returns.
Adjusting to a new holster, like new shoes, can take a little time. We encourage a minimum 5-day trial to get used to your holster. For questions, please reach out before starting a return; most comfort and concealment concerns can be resolved with personalized advice.
To initiate a return, complete and submit this form return within 30 days of delivery. Be ready to provide your name, order number, order date, a photo, and the reason for return.
Refunds will be processed electronically to the original card used, minus shipping, within two weeks. If we’ve made an error in processing your order, we’ll cover return shipping. However, for incorrect items ordered, return shipping is the buyer’s responsibility. Please note, returns are not accepted for individually purchased components (e.g., clips, washers, screws).
We’re here to help you feel confident in your gear—reach out with any questions!